National Etiquette Week is almost over! Pretty soon we can go back to our regularly scheduled rude, offensive behavior. I am kidding – of course. I believe that the bulk of the world has the best intentions when it comes to being polite. But even the best intentions get off course now …
Making conversation
Hi, My Name Is ?
Dear Debra: I have read your book "The Fine Art of Small Talk" and have been privy to two of your programs. I've learned a lot, especially the importance of using someone's name when conversing. I recently spent a lovely ten minutes on the phone with a gentleman named Kevin. I …